2.1.2 Field Services
Company, according to the actual situation and specific requirements, send customer service center maintenance engineer to visit the site for the technical guidance to customers by tracking customer manager feedback, to ensure on-site implementation of the results.
Company for large customers, the remote client to provide professional on-site training services, according to the requirements of customers to schedule maintenance engineer visits the operating personnel systematic training, enable the operator to correct and effective use of Ya Xun software and improve software efficiency.
2.1.3 Industry Consultant Services
With ten years in the GPS industry professional experience, deep industry background and experienced technical personnel and a strong knowledge base, provide products according to customer demand research services, understanding of customer business processes, providing customers with GPS-related areas of the industry consultation services tailored for the enterprise GPS-based monitoring, management, mobile applications building programs, providing a range of software implementation.
2.1.4 Development of personalized service
Combined with the specialized needs of research services, the company based on customer demand for personalized software secondary development, according to the characteristics of the client application functions of each module of the software application be adjusted accordingly, making the system more in line with the corporate management features.
2.1.5 Customer Manager site service system
According to the company's account manager customer needs, provide customers with monthly irregularly on-site service, and to provide information on the latest News, enhance and old customers on the company's loyalty and trust, for customers to solve problems encountered in daily work coordinate customer relationships.
Specific services are as follows:
l deal with old customers to install new software or software upgrades follow-up, signing etc.
l for the maintenance of community clients full maintenance agreement business activities
l on to answer customer inquiries
l Use the software process for handling customer problems or need help matters